Return and Refund Policy

Last updated: July 29, 2026

At rcgunduu.shop, we are committed to providing a reliable shopping experience. If you are not satisfied with your purchase, you may request a return according to the terms below.

Return Conditions

Returns are accepted within 30 days after the delivery date.

To qualify for a return:

• The item must be unused, clean, and in its original condition.
• All original packaging, accessories, manuals, and labels must be included.
• Proof of purchase or your order confirmation is required.

Products that have been used, modified, or damaged after delivery may not be eligible for a return.

How to Request a Return

Please contact our customer support team before sending back any merchandise.

Email: info@rcgunduu.shop

When contacting us, please include:

• Your order number
• Product name
• Reason for the return
• Photos if the item arrived damaged or incorrect

Once your request has been reviewed, we will provide instructions for completing the return.

Unless the return is due to our mistake, customers are responsible for return shipping costs.

Refunds

After the returned item has been received and inspected, we will notify you of the result.

Approved refunds are normally issued within 5–10 business days through the original payment method. The exact timing depends on your payment provider.

Damaged or Incorrect Merchandise

If you receive a damaged, defective, or incorrect product, please notify us within 7 days after delivery.

We will investigate the issue and arrange a replacement or refund whenever appropriate.

Order Cancellation

Orders may be cancelled within 24 hours after they are successfully placed. Once order fulfillment has started, cancellation requests generally cannot be accommodated.

Contact Information

rcgunduu.shop

2902 North Gregg Avenue
Fayetteville, AR 72703
United States

Phone: 16365345199

Email: info@rcgunduu.shop

Business Hours: Monday – Saturday, 10:00 AM – 5:30 PM